Legal

Privacy Policy

How Spring Lake Dental collects, uses, and protects your personal information, including text messaging preferences.

Spring Lake Dental ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us, whether you call our office, fill out a form on this website, or send us a text message. This policy explains what we collect, how we use it, and the choices you have. It applies to our website and to any communication, including SMS, between you and our practice.

Last updated: this policy is reviewed periodically and may be updated from time to time.

Information We Collect

We collect information you choose to give us, along with some basic technical data that helps us keep our website running smoothly. This includes:

Contact form details: your name, email address, phone number, and any message you submit through our website.
Appointment request information: your preferred appointment date and time, the reason for your visit, and insurance details if provided.
Mobile phone numbers: collected through our forms, booking requests, or keyword opt-in, used to send appointment reminders, treatment updates, and other dental care related text messages.
Basic analytics: general, non-identifying data such as browser type, pages visited, and approximate location, gathered through standard web analytics tools.

How We Use Your Information

We use the information you provide to respond to you, schedule your care, and run our practice responsibly. Specifically, we use your information to:

Respond to appointment requests, questions, and messages sent through our website or front desk.
Send appointment reminders, confirmations, and follow-up messages by phone, email, or text.
Improve our website and services based on how visitors use our pages.
Maintain accurate patient records in line with standard dental recordkeeping practices.

Text Messaging (SMS) Program

When you provide your mobile number through our forms, appointment or booking requests, or by opting in with a keyword, you agree to receive text messages from Spring Lake Dental about dental care, treatment information, and appointment requests. We keep a record of your number and your consent so we can send these messages and stay compliant with carrier rules governing registered SMS programs (10DLC).

We do not sell or rent your mobile number to third-party marketers. The only parties who receive this information are the SMS and telephony vendors and mobile carriers that technically deliver our messages to your phone.

To opt out: reply "STOP" to any text message from us at any time, and we will stop sending messages to that number.
For help: reply "HELP" to a text message, or contact our office directly at (863) 585-3256.

For the complete terms of our SMS program, please see our Terms and Conditions page.

How We Store and Protect Your Information

We store the information you provide using secure systems and limit access to staff members who need it to do their jobs, such as scheduling your appointment or answering your question. Patient health records are kept in accordance with applicable dental recordkeeping and privacy regulations. While no system can guarantee complete security, we take reasonable, practical steps to protect your data from unauthorized access, loss, or misuse.

Sharing Your Information

We do not sell your personal information. We only share information in limited, specific circumstances, such as:

With SMS, telephony, or scheduling vendors that help us deliver appointment reminders and text messages.
With insurance providers, when needed to verify coverage or process a claim on your behalf.
When required by law, such as in response to a valid legal request or regulatory obligation.

Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our pages and to help the site function properly. This data is generally anonymous and used only to improve your browsing experience. You can adjust your browser settings to limit or block cookies, though some parts of our site may not work as well if you do.

Your Rights and Choices

You are welcome to ask us about the information we hold about you at any time. You can:

Request a copy of the personal information we have collected about you.
Ask us to correct any information that is inaccurate or outdated.
Request deletion of your contact information from our marketing and texting lists.
Opt out of text messages at any time by replying "STOP" to any message you receive from us.

To make any of these requests, please contact our office using the details below. We will respond as promptly as we can.

Questions About This Policy

If you have any questions about this privacy policy or how we handle your information, please reach out to us. We are happy to explain our practices in plain terms.

Spring Lake Dental
1192 Havendale Blvd NW, Winter Haven, FL 33881

(863) 585-3256

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